Corporate Manager – CLIC

Closing date: 17/11/2019

Reference: REQ101935

Internal Only

37 hours / Permanent

49,362 - 51,246*

Canolfan Rheidol, Aberystwyth

*All salary values are pro-rata.

About the role

Only current employees may apply for this job.

As part of our vision to ensure that every child, young person and adult in Ceredigion will be able to reach their full potential we are adopting an integrated service delivery model that will combine a range of current services and teams into early intervention, prevention and through age specialist services. This model will cover 4 main service areas:

  1. Initial Contact Services – which will be the single access point into Porth Ceredigion Integrated Services for residents and external agencies 
  2. Porth Ceredigion – will be the decision making hub that will triage and determine the level of need for all cases and the best outcomes for those individuals. 
  3. Porth Cymorth Cynnar – will provide early help, prevention and intervention services with the aim of identifying need and offering support before issues and concerns become too great.
  4. Porth Cynnal – will provide specialist services for all clients based on need and not age, including support with Substance Misuse, Mental Health, Extended Support, Safeguarding and Planned Care.

This Corporate Manager role sits within ‘Initial Contact Services’ and provides an exciting opportunity to influence sustainable change and to ensure that progress is made to deliver this transformational agenda. 

The Corporate Manager – CLIC will be the lead manager and advisor on the following services and functions:

  • Corporate Customer Services 
  • Information Portals eg DEWIS
  • Library Services

As the successful applicant, you will: 

  • apply strong management and leadership skills to ensure the effective and efficient management and delivery of the above services and functions.
  • seek and implement innovative and creative solutions to bring about change and improvement of customer service delivery within budget provision.
  • develop and monitor service delivery and customer satisfaction KPIs and use this data to inform, develop and execute continuous improvements 
  • possess and maintain excellent knowledge of the latest customer service trends and techniques 
  • work collaboratively with corporate colleagues to develop and meet the vision for the integrated services model.
  • have the ability to develop strong and trusted relationships, both internally and externally, with other agencies and partners.

Our ideal candidate will be passionate about providing innovative and progressive customer services of the highest standard, with experience of leveraging digital solutions to improve service delivery.  Furthermore, you will have a proven ability to think creatively and innovatively and to communicate these ideas and developments to others in order to transform and embed a culture change across services.

Job Description and Person Specification

Interviews will be held on Monday, 2nd December in Canolfan Rheidol, Aberystwyth.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

  • Carers Development
  • Civil Registration: Birth, deaths and marriages.
  • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
  • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
  • Library Services
  • Porth y Gymuned
Canolfan Rheidol
Our Aberystwyth office, Canolfan Rheidol is an award winning building.  The office, with its open plan design, provides an excellent space for collaborative working.
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