Contact Centre Advisor x 3

Closing date: 02/02/2020

Reference: REQ102066

37 hours / Permanent

19,554 - 20,751 *

Canolfan Rheidol, Aberystwyth

*All salary values are pro-rata.

About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:

  • deal with all telephone enquiries within a high volume contact centre.
  •  provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care. 
  •  be polite, approachable and have great problem solving skills.

In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Furthermore, you will have:

  •  Annual leave starting from 26 days per year (plus 8 public holidays)
  •  Local Government Pension Scheme
  •  Learning and development opportunities including a Welsh Language development pathway.
  •  Salary sacrifice schemes including the Cycle to Work scheme
  •  Health and Wellbeing initiatives including discounted memberships to our local leisure centres
  •  Child care vouchers
  •  Life-style savings and Vectis card and much more.

For further information and / or an informal discussion regarding the post please contact Joy Lake

Job Description and Person Specification



What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

  • Carers Development
  • Civil Registration: Birth, deaths and marriages.
  • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
  • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
  • Library Services
  • Porth y Gymuned
Canolfan Rheidol
Our Aberystwyth office, Canolfan Rheidol is an award winning building.  The office, with its open plan design, provides an excellent space for collaborative working.
Read more
Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
Read more