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ICT Service Support Technician

Closing date: 06/12/2020

Reference: REQ102552

37 hours / Permanent

24,982 - 27,041 *

Outside of Ceredigion

*All salary values are pro-rata.

About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would very much like to hear from you.

We are looking to recruit an enthusiastic ICT Support officer to join our ICT support team. As ICT Support Officer you will:

  • support ICT systems including servers, PCs, Laptops, iPads and other ICT equipment as needed;
  • act as first line support for users at the site and will be expected to support staff and pupils with their ICT issues;
  • have previous experience of ICT support and a good understanding of networks and IT systems;
  • apply logical and creative skills to support and develop systems;
  • be polite, approachable and have a can do attitude.

You will be expected to work predominantly at Powys Schools and will therefore ideally be based in the area in order that you can respond quickly to issues as required. You may on occaision be required to undertake duties at various locations within Ceredigion.

The ability to communicate effectively through the medium of Welsh and English is essential.

In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its stunning landscapes ad beaches. Furthermore, you will have:

  • up to 36 days annual leave days per year (plus 8 public holidays);
  • flexible working arrangements;Local Government Pension Scheme;
  • learning and development opportunities;
  • salary sacrifice schemes including the Cycle to Work scheme;
  • health and wellbeing initiatives including discounted memberships to our local leisure centres;
  • life-style savings and Vectis card and much more.

For further information and / or an informal discussion regarding the post please contact Iwan Davies on 01970 633667.

Job Description and Person Specification

Note:  We reserve the right to extend the application closing date

Safeguarding and protecting adults at risk and children are key priorities for us. We aim to support adults at risk, children and young people to ensure they are as safe as they can possibly be.  We acknowledge their right to protection and will take action to safeguard their welfare. Each member of staff and volunteer is expected to share this commitment, and we will require an Enhanced Check by the Disclosure and Barring Service (DBS), formerly CRB before appointing to this post.


What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

  • Carers Development
  • Civil Registration: Birth, deaths and marriages.
  • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
  • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
  • Library Services
  • Porth y Gymuned