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COVID-19 Contact Tracing Advisors

Closing date: 24/05/2021

Reference: REQ102838

Casual

20,092 - 21,322 *

Various Locations within Ceredigion

*All salary values are pro-rata.

About the role

An opportunity to join the COVID-19 virtual frontline and make a critical difference to the health and safety of Ceredigion residents during the COVID-19 pandemic.

To support the Contact Tracing service across our county we urgently wish to recruit a number of Contact Advisors to support our Contact Tracing service on a fixed-term basis until 30 September 2021.

By joining this critical service you will be helping us to significantly disrupt community transmission of the virus within Ceredigion. You will do this by breaking the chain of transmission between individuals through contacting people who have been diagnosed with COVID-19 and identifying those people with whom they have had contact. Once these contacts have been identified, they can also be contacted and provided with health protection advice including the need to self-isolate.

The core team of the Contact Tracing service operate a shift rota system of 8am to 8pm, seven days a week. We are looking to recruit individuals who will be able to undertake a minimum of one shift per week, and who may be offered more dependent on the case transmission rates and their availability.

Individuals will be contracted to a minimum of 40 hours per month, which will encompass both training for the role and undertaking one weekend shift per week. Individuals will also be invited to indicate if they are available to undertake additional shifts in the event that need arises.

This is an ideal opportunity for individuals who perhaps already work on a part-time basis or have other commitments to make a contribution to this important work on a more flexible basis.

The Contact Advisor role is a critical role which provides the opportunity to make a valuable contribution to our COVID-19 response, ensuring the health and safety of the residents of our county. On a day to day basis you will:

  • make outbound calls to interview individual cases who have already been identified as symptomatic and confirmed as having COVID -19;
  • support, reassure and document conversations on E system (training will be provided on system);
  • escalate any concerns to the Operational Leads in our Contact Tracing Team;
  • work from a list of contacts provided by Regional teams
  • Contact people on a daily basis for 14 days (in line with guidance available from Public Health Wales);
  • complete an electronic dataset that will calculate risk of transmission;
  • advise individuals on next steps – scripts will be provided.

Our ideal candidate will be a caring, patient and helpful individual with good people skills and experience of working in a customer care role. You will be confident holding difficult conversations and dealing with confidential and sensitive data.  You will ensure accurate, up to date digital records of contacts/actions are maintained and will manage your own workload and within your own competence, seeking advice from the Team Leader as and when appropriate.

As the successful applicant you will be provided with the training, equipment, development and support you need to confidently undertake your role.

Practical Requirements

To successfully undertake the role you will need the following:

  • fast broadband of at least 6MB;
  • a room to set up a workstation with sufficient privacy be able to hold confidential telephone conversations.

In exchange for your skills and commitment, we will offer you a range of employee benefits including competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here.

If you can help please come and join the team!

Please contact Owain JonesEdward Dumbrill or Naomi McDonagh for more information.

Job Description and Person Specification

Note: We reserve the right to extend the application closing date.

 

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Policy, Performance and Public Protection

We lead on corporate performance, corporate policy, strategic partnerships, engagement, community cohesion and civil contingencies, and also are responsible for strategic and operational responsibility for public protection: environmental health, food fraud, licencing and trading standards.  Our key functions are as follows: 

  • Complaints, Compliments and FOI
  • Corporate Performance and Policy: Corporate performance; Property gazetteer; Research
  • Public Protection: Environmental health; Food fraud; Licencing; Trading standards; Pollution Control; Pest Control; Weights and Measures; Communicable Diseases; Health and Safety; Animal Health.
  • Strategic Partnerships, Engagement and Research: Business continuity; Civil contingencies; Community safety partnership; Engagement; Equality; Public service board;  Refugee programm