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Childcare Offer Assessor

Closing date: 24/09/2021

Reference: REQ103151

37 hours / Fixed-Term

20,092 - 21,322 *

Canolfan Rheidol, Aberystwyth

*All salary values are pro-rata.

About the role

We are looking to recruit 2 x Childcare Offer Assessors to join our Childcare Unit until the end of March 31st, 2023.  

The Childcare Offer Assessor will be required to work as part of the Council’s Childcare Unit, to support and implement the Childcare Offer programme in Ceredigion and also on behalf of neighboring authorities – Carmarthenshire, Powys and Pembrokeshire. 

The role of Childcare Offer Assessor is an office based post but, currently working from home in the current climate. You will be responsible for processing applications received for the Childcare Offer. Your role will be to check that parent’s applications have all the necessary evidence required as part of the application. You will be responsible for assessing if a parent meets the criteria for the offer or not. This will involve analysing parent’s wage slips, self-assessment tax returns etc. It will be your role to inform parents of your decision.    

  • You will be required to provide a high quality service to customers ensuring that the Childcare Offer applications are determined and administered promptly, accurately and in accordance with the guidance
  • There will be a requirement to administer applications on behalf of four local authorities

On a day to day basis you will:   

  • Accurately assess and award the Childcare Offer entitlement to families meeting the eligibility criteria. Support claims and changes of circumstances and notify families accordingly
  • Deal comprehensively and accurately with customer enquiries whether in writing, by telephone or as required. This will include members of the general public; officials from the Welsh Government or County Council, Childcare Providers and staff from partner agencies as appropriate
  • To make phone calls to childcare providers, staff, families and other partners to seek information or clarification
  • Comply strictly with the security and confidentiality requirements in processing applications for the childcare offer
  • Ensure that you have up-to-date knowledge of the computer systems and changes in legislation in order that you accurately maintain and update relevant systems
  • Meet agreed performance and accuracy targets and provide a quality service with a high level of customer care

We are looking to recruit an individual:

  • The ability to undertake a range of work tasks to a high standard using already established guidance, procedures and techniques
  • To have a good standard of practical knowledge and skills in IT in particular the ability to use Microsoft Office Suite and Web-based systems to a high level in order to deal with more involved tasks
  • Excellent customer care and communication skills both verbal and in writing
  • Ability to deal with difficult and sometimes irate customers by telephone and personal interview
  • High level of motivation and enthusiasm
  • Ability to keep good written records, adopt good administrative systems and keep data
  • Be able to organise and manage large volumes of work accurately at speed and deliver within given timescales

In addition to the above, we require an individual with a degree of fluency in the Welsh language.  

In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here. In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us. 

Job Description and Person Specification

Should you wish require any further information about this role please contact: Carys Davies on Carys.Davies@ceredigion.gov.uk

Note: We reserve the right to amend the application closing date. 

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Schools and Culture

We offer appropriate challenge and support to our schools, to help them deliver first class education to all pupils, across the age and ability range. Our primary functions are as follows: 

  • School Improvement: Leadership; Support and Challenge, Teaching and Learning; Digital Literacy; Literacy and Numeracy; Welsh in Education
  • Additional Learning Needs: Provision for pupils with Additional Learning Needs, Inclusion; Attendance; Educational Psychology
  • Pupil Wellbeing:Counselling; Welfare; Anti-Bullying, Pupil Voice
  • Education Governance: Data ; Governor Support, Policy support
  • School Admissions
  • Culture: Music Service; Cered; Felinfach Theatre; Museum
  • Infrastructure and Resources: Planning School Places; Modernisation and Twenty First Century Schools Programme; Buildings; Grants
  • Catering: Day Centres; Primary Schools; Residential homes.
  • Childcare Unit: Childcare Sufficiency Assessment; Childcare & Play Grant; Childcare Offer; Out of School (After School Clubs and Holiday Playschemes); Day Nursery, Cylch/Playgroup & Childminder business support and staff training
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