We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Housing Benefit Assessor

Closing date: 23/05/2022

Reference: REQ103741

37 hours / Permanent

22,571 - 24,432 *

Canolfan Rheidol, Aberystwyth

*All salary values are pro-rata.

About the role

We are looking to recruit a Housing Benefit Assessor to join our committed and friendly Housing Benefit and Financial Assessments Team on a full time, permanent basis.

The successful candidate will deal with all aspects of the administration of Housing Benefit, Council Tax Reduction and Free School Meals claims. This includes maintaining accurate records, dealing with enquiries and providing advice and explanations to customers over the telephone as well as collaboration with other departments within the Authority and external key stakeholders.

Your key responsibilities will be:

  • To provide a quality service with a high level of care to our customers
  • Accurate verification, assessment and award of Housing Benefit, Council Tax Support and Free School Meals claims
  • Effective and efficient recovery of overpaid Housing Benefit
  • Identifying potentially fraudulent claims and the referral of appropriate cases to the DWP Investigations Team
  • Keeping up-to-date with changing legislation in order to correctly administer Housing Benefit, Council Tax Reduction and Free School Meals claims
  • Meet agreed performance and accuracy targets

We are looking to recruit an individual with:

  • Excellent customer care and communication skills
  • Good organizational skills
  • Ability to work under pressure
  • Good numeracy, accounting, literacy and IT skills
  • Adaptable to change
  • Ability to work as part of a team and independently
  • Understanding of General Data Protection Regulations and confidentiality

Full training will be given in all aspects of the role. In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here. In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

Job Description and Person Specification

If you would like to find out more about the role or want an informal discussion please contact Huw Jones, Housing Benefit Manager on Huw.Jones@ceredigion.gov.uk or 01970 633162 or Helen Jones, Housing Benefit Team Leader on Helena.Jones@ceredigion.gov.uk or 01970 633171.

Note: We reserve the right to amend the application closing date.

Safeguarding and protecting adults and children at risk are key priorities for us. We aim to support adults, children and young people at risk to ensure they are as safe as they can possibly be. We acknowledge their right to protection and will take action to safeguard their welfare and well-being. Each member of staff and volunteer is expected to share this commitment, and we will require an Enhanced Check by the Disclosure and Barring Service (DBS) before appointing to this post.     

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Finance and Procurement

We ensure the Council remains financially resilient through careful and responsible monitoring of funds, effective corporate procurement, prompt and accurate payments of financial assessments/creditors and timely collection of local taxation/debts.

Canolfan Rheidol
Our Aberystwyth office, Canolfan Rheidol is an award winning building.  The office, with its open plan design, provides an excellent space for collaborative working.
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