We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

ICT Service Support Technician

Closing date: 06/02/2023

Reference: REQ104358

37 hours / Permanent

27,344 - 29,439 *

Canolfan Rheidol, Aberystwyth

*All salary values are pro-rata.

About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience, then we would very much like to hear from you.

We are looking to recruit an enthusiastic ICT Support officer to join our ICT support team. As ICT Support Officer you will:

  • support ICT systems including servers, PCs, Laptops, iPads, chromebooks and other ICT equipment as needed
  • act as first line support for users at the site and will be expected to support staff and pupils with their ICT issues
  • have previous experience of ICT support and a good understanding of networks and IT systems
  • apply logical and creative skills to support and develop systems
  • be polite, approachable and have a can-do attitude

    You will be expected to work predominantly at Canolfan Rheidol, Aberystwyth, whilst also undertaking some duties at Penmorfa, Aberaeron and other supported locations as needed.

    The ability to communicate effectively through the medium of Welsh and English is essential.

    In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation, located in an area recognised for its stunning landscapes and beaches. Furthermore, you will have:

    • up to 33 days annual leave days per year (plus 8 public holidays)
    • flexible working arrangements
    • Local Government Pension Scheme
    • learning and development opportunities
    • salary sacrifice schemes including the Cycle to Work scheme
    • Health and Wellbeing initiatives including discounted memberships to our local leisure centres
    • life-style savings and Vectis card and much more

    For further information and/or an informal discussion regarding the post, please contact Iwan Davies on 01970 633667.

    Job Description and Person Specification

    Note: We reserve the right to amend the application closing date.

    Safeguarding and child protection are key priorities for us. We aim to support vulnerable children and young people to ensure they are as safe as they can possibly be. We and our educational establishments acknowledge that children and young people have a right to protection and will take action to safeguard their welfare. Each member of staff and volunteer is expected to share this commitment, and we will require an Enhanced Check by the Disclosure and Barring Service (DBS), formerly CRB.

    What we offer

    Work-life balance

    Lifestyle savings scheme

    Generous employer pension scheme

    Cycle to work scheme

    Learning and development

    Where you'll work

    Customer Contact

    Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

    • Civil Registration: Birth, deaths and marriages.
    • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
    • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
    • Library Services
    Canolfan Rheidol
    Our Aberystwyth office, Canolfan Rheidol is an award winning building.  The office, with its open plan design, provides an excellent space for collaborative working.
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    Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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