We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Apprentice ICT Service Support Technician

Closing date: 11/06/2023

Reference: REQ104609

37 hours / Fixed-Term

21,575 *

Within Ceredigion

*All salary values are pro-rata.

About the role

Are you 16 and just starting out in the world of work? Are you looking for a career change or returning to work following unemployment or a career break? An apprenticeship with us offers an excellent opportunity to learn new skills and develop your career whilst earning a wage!


Are you looking for an exciting opportunity to learn on the job and kick start a career in ICT?

We are looking for an Apprentice to join our busy ICT team mainly based at Canolfan Rheidol. You would be working alongside experienced colleagues providing a first line of IT support to Council employees using our in house ticketing system.

This is a developing role and as such the responsibilities will grow with you. You will receive support from experienced colleagues and develop your skills to effectively:

  • support ICT systems including networks, servers, PCs, Laptops, iPads and other ICT equipment as needed
  • act as first line support for IT users over the phone, remotely and face to face
  • apply logical and creative skills to support and develop systems
  • deliver first class customer service and be committed to improving the customer experience

The Apprenticeship

Your apprenticeship will last for 18 months and on completion of the programme you will achieve a Level 3 Diploma in IT, Software, Web and Telecoms. Training will be delivered through a combination of offsite workshops (this may involve occasional travel), online learning and training in the workplace.

We are looking for:

  • someone who thrives working as part of a team and is resourceful enough to work independently as you grow in confidence on the job. You will have strong IT and creative problem solving skills with first class attention to detail
  • the ability to communicate effectively through the medium of Welsh and English is essential
  • you will need to have 4 GCSE’s (or equivalent qualifications) including Math’s and Welsh or English at Grade C or above
  • you will need the enthusiasm and drive to undertake professional development on the job
  • applications will not be considered from those who have already achieved a degree in ICT

This is an excellent stepping stone towards making the most of the career opportunities in the Council and developing a strong foundation of ICT support skills.

Job Description and Person Specification

For further information and/or an informal discussion regarding this opportunity please contact Iwan Davies 01970 633688.

Note: We reserve the right to change the application window so that it closes earlier or later than currently advertised.

Safeguarding children and young people is a key priority for us. We aim to support children, young people and adults at risk to ensure they are as safe as they can possibly be and acknowledge they have a right to protection and will take action to safeguard their welfare. Each member of staff and volunteer is expected to share this commitment, and we will require an Enhanced Check by the Disclosure and Barring Service (DBS).

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

  • Civil Registration: Birth, deaths and marriages.
  • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
  • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
  • Library Services