We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Direct Contact Advisor

Closing date: 24/09/2023

Reference: REQ104878

37 hours / Fixed-Term

22,369 - 23,620 *


*All salary values are pro-rata.

About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

We are looking to recruit an enthusiastic Direct Contact Advisor to join our Customer Contact team, on a fixed-term basis, until 31.03.2024. As a Direct Contact Advisor you will:

  • deal with face to face enquiries from customers  
  • provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care
  • be polite, approachable and have great problem solving skills

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Job Description and Person Specification 

For further information please contact:

Natasha Evans: Natasha.Evans@ceredigion.gov.uk  or Anna Gawthorpe: Anna.Gawthorpe@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.  Our service is responsible for the following functions: 

  • Civil Registration: Birth, deaths and marriages.
  • Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
  • ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
  • Library Services
Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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