About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

We are looking to recruit an enthusiastic Direct Contact Advisor to join our Customer Contact team, on a fixed-term basis, until 31.03.2024. As a Direct Contact Advisor you will:

• deal with face to face enquiries from customers  
• provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care
• be polite, approachable and have great problem solving skills

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Job Description and Person Specification 

For further information please contact:

Natasha Evans: Natasha.Evans@ceredigion.gov.uk  or Anna Gawthorpe: Anna.Gawthorpe@ceredigion.gov.uk