We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Business Solutions Officer

Closing date: 05/10/2023

Reference: REQ104952

Internal Only

37 hours / Fixed-Term

34,723 - 36,298 *


*All salary values are pro-rata.

About the role

Only current employees may apply for this job.

We welcome applications from candidates seeking a secondment. It is recommended that line manager/employer permission is sought before applying to ensure you may return to your substantive post once the secondment has ceased.

An exciting opportunity has arisen within our Corporate Project Office for an experienced business process analyst and change management specialist to join the team to support major transformation programmes across the Authority, initially focusing on Wellbeing, Support & Care and the delivery of a Through Age and Wellbeing strategy. 

The transformation programme will see a full redesign of the social care operating model within the Council, including systems and process innovation including:

  • A greater focus and investment in early intervention and prevention services,
  • Changes to working practices via the adoption of a Signs of Safety methodology
  • Improved infrastructure and systems to promote better and simpler ways for people to contact the council, primarily focusing on the development of the existing Welsh Community Care Information System (WCCIS)
  • Innovations in the use of Assistive Technology
  • Partnering with Health, 3rd Sector and Government functions to improve the model for those looking to the authority for help and support.

The successful candidate will become a critical resource in the change management cycle; capturing user and service requirements, analysing data and models and developing business process mapping for solutions. The Business Solutions Officer will oversee the subsequent delivery of these changes across both the authority and partners and support the Service Management team sponsors to embed the solutions within their services.

This will be a key role interacting with operational staff, IT development teams and other corporate partner services (HR, L&D, Finance) to ensure the successful facilitation of workshops, identification of requirements/needs, system and user testing, and managed roll out of solutions to operational services across our Social Care, Early Intervention and Preventative services.

The opportunity would suit someone with a proven track record in the delivery of process improvement and/or change management initiatives and that is keen to work within large transformational projects.

For further information please contact: Meleri.richards@ceredigion.gov.uk

Job Description and Person Specification

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Democratic Services

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer.  Our key functions include: 

  • Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
  • Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
  • Electoral Services: General and local elections; Management of electoral register.
  • Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
  • Translation: Documents and simultaneous translation.
  • Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.
Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.
Read more