We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Service Support Administrator

Closing date: 04/12/2023

Reference: REQ105092

37 hours / Permanent

23,114 *


*All salary values are pro-rata.

About the role

As part of the Corporate Service Support (CSS) function, an opportunity has arisen for us to appoint a Service Support Administrator role within our structure. Corporate Service Support provides administration services for all areas of the Council, but this role will be providing support primarily to the Hyfforddiant Ceredigion Training (HCT) and Dysgu Bro Ceredigion teams.

HCT and Dysgu Bro form part of Lifelong Learning and Skills service in the Council. HCT provides vocational training for young people up to the age of 19 in vocational subjects through the Jobs Growth Wales+ programme and apprenticeships, as well as offering vocational training to school children via the Alternative Curriculum and mainstream subjects. Dysgu Bro Ceredigion provides training and courses for adults across Ceredigion in their communities to learn new skills, gain qualifications or to develop new interests.

The successful candidate will be expected to provide reception cover at HCT in Llanbadarn Fawr which will include greeting and supporting members of the public and learners. You will undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, as well as many other activities associated to a busy office environment. 

The candidate will need to be flexible and adaptable as there will be the requirement for the post holder to move between teams dependent on service needs and to manage increased workloads and provide cover for other team members. 

The opportunity would suite someone with a methodical approach to work, with attention to detail, be a Welsh language speaker and they must have excellent IT skills.

Job Description and Person Specification

Get in touch 

For further information please contact Anwen Thomas at Anwen.Thomas3@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process. 

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Democratic Services

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer.  Our key functions include: 

  • Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
  • Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
  • Electoral Services: General and local elections; Management of electoral register.
  • Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
  • Translation: Documents and simultaneous translation.
  • Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.
Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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