We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Service Support Officer

Closing date: 26/07/2024

Reference: REQ105491

37 hours / Fixed-Term

23,500 - 23,893 *

Penmorfa, Aberaeron

*All salary values are pro-rata.

About the role

As part of the development of the Penmorfa Centre for Independent Living, an opportunity has arisen for a Service Support Officer to be recruited into the Corporate Service Support structure on a fixed term basis.

About the Role

The Service Support Officer will work as part of the Penmorfa Centre for Independent Living, which promotes independence and community support and is set to transform the way individuals find solutions and access information to help themselves. The Centre is nestled in the heart of Ceredigion on the ground floor of the County Council’s offices at Penmorfa, Aberaeron. The team focus on empowering individuals to live independently at home for longer.

See also: Ceredigion County Council

This role will focus on providing excellent customer service to members of the public and professionals who visit the centre. As well as providing a meet and greet service to visitors, you will be on hand to answer queries and provide support where possible.

You will be expected to undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated to a busy office environment.

About the Candidate

The candidate will need to be friendly, helpful and understand the importance of providing good customer service. The opportunity would suit someone with a methodical approach to work, with attention to detail, be a Welsh language speaker and they must have excellent IT skills.

The requirement of this role means that the officer will need to be based at Penmorfa for the full working week.

Job Description and Person Specification

For further information please contact: Anwen Thomas – Anwen.Thomas3@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Democratic Services

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer.  Our key functions include: 

  • Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
  • Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
  • Electoral Services: General and local elections; Management of electoral register.
  • Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
  • Translation: Documents and simultaneous translation.
  • Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.
Penmorfa is our most central office, it is where our Chief Executive and Councillors are based. 
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Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.
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