About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience, then we would very much like to hear from you.

We are looking to recruit an enthusiastic Junior ICT Service Delivery Officer to join our ICT Technical Coordination team. In this role you will:

• support ICT systems including PCs, Laptops, iPads, Chromebooks and other ICT equipment as needed
• have good customer Service Skills
• act as first line of support for the Council’s users
• support staff and pupils within Ceredigion and Powys Schools with their ICT issues
• have previous experience of ICT support and a good understanding of IT systems and hardware
• apply logical and creative skills to support and develop the service
• be polite, approachable and have a can-do attitude

You will be expected to work predominantly at Canolfan Rheidol, Aberystwyth or Penmorfa, Aberaeron whilst also undertaking some duties at other locations as needed.

The ability to communicate effectively through the medium of Welsh and English is essential.

In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its stunning landscapes ad beaches. Furthermore, you will have:

• up to 34 days annual leave days per year (plus 8 public holidays)
• flexible working arrangements
• local Government Pension Scheme
• learning and development opportunities
• salary sacrifice schemes including the Cycle to Work scheme
• health and Wellbeing initiatives including discounted memberships to our local leisure centres
• child care vouchers
• life-style savings and Vectis card

and much more

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

• Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
• Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.

Job Description and Person Specification

For further information and/or an informal discussion regarding the post please contact Edward Land on 01970633208 or edward.land@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.