We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Closing date: 05/01/2025
Reference: REQ105754
37 hours / Permanent
25,584 - 26,835 *
Canolfan Rheidol, Aberystwyth
If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:
In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.
Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.
Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
Job Description and Person Specification
For further information please contact Nicola Swarbrick at Nicola.Williams2@ceredigion.gov.uk, Lowri Owen at lowri.owen@ceredigion.gov.uk or Anna Gawthorpe at anna.gawthorpe@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions: