Complaints and Freedom of Information Officer

Closing date: 27/03/2025

Reference: REQ105884

37 hours / Permanent

34,314 - 36,124 *

Aberystwyth

*All salary values are pro-rata.

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About the role

An exciting opportunity has arisen within the Authority’s Complaints and FOI team as a Complaints and FOI Officer.

About the role

You will be required to assist the Complaints and Freedom of Information Manager with the handling and investigation of complaints and FOI requests. You will provide support and assistance to the Manager and Officers across all service areas of the Authority.

You will coordinate responses to Complaints and FOI requests and be able to deal competently with enquiries from members of the public and colleagues, as well as assist with requests from both the Information Commissioner’s Office and the Public Service Ombudsman for Wales.

You will also have strong interpersonal skills and will be able to work flexibly to assist in ensuring the Authority works within its statutory obligations. You will assist with the delivery of all aspects of complaints and FOI work including internal training programmes and learning events.

Applicants should be able to communicate effectively in Welsh.

Job Description and Person Specification

Get in touch

For further information and an informal discussion regarding this post please contact Marie-Neige Hadfield, Complaints and FOI Manager: marie-neige.hadfield@ceredigion.gov.uk

Interviews will be held on: 09/10-04-2025

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Policy, Performance and Public Protection

We lead on corporate performance, corporate policy, strategic partnerships, engagement, community cohesion and civil contingencies, and also are responsible for strategic and operational responsibility for public protection: environmental health, food fraud, licencing and trading standards. Our key functions are as follows:

Complaints, Compliments and FOI
Corporate Performance and Policy: Corporate performance; Property gazetteer; Research
Public Protection: Environmental health; Food fraud; Licencing; Trading standards; Pollution Control; Pest Control; Weights and Measures; Communicable Diseases; Health and Safety; Animal Health.
Strategic Partnerships, Engagement and Research: Business continuity; Civil contingencies; Community safety partnership; Engagement; Equality; Public service board; Refugee programm

Aberystwyth

Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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