Service is at the heart of everything we do at Ceredigion.   Our people who work in a customer services role have the opportunity to really impact on the quality of the service we provide. Every day, the people who use our services rely on their help with all sorts of matters, ranging from waste collection, housing, council tax to school enrolment and much more.

Many of our customer services roles are based within the Corporate Customer Services team.  The team provides for a variety of jobs from Receptionists, Contact Centre Advisors to Community Connectors.  If you are a good communicator and enjoy helping people then a career in customer services might be for you.

Current Vacancies

Direct Contact Advisor


22,369 - 23,620

37 hours / Fixed-Term

Closing date: 24/09/2023

Employee Stories

There’s so much variety in my role and every day is different.

Trudy Jones, Information Assistant, Tourist Information Centre
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I have been working for the council as a receptionist for just shy of a year now and I have enjoyed every single day so far. I enjoy meeting a variety of different people  I still feel like I am learning something new every single day. (more…...

Samatha Boswell, Receptionist
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