About the role

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.

Key Responsibilities

• First point of contact for face-to-face customer enquiries.
• Support library duties including issuing, returning and shelving stock.
• Validate documents (DBS, Blue Badges, certificates, ID).
• Manage challenging interactions and resolve complaints.
•  Handle payments and accurately reconcile daily takings.
• Maintain accurate records on CRM and the LMS.
• Represent the Council in a professional, supportive manner.

Requirements

• GCSEs including English/Welsh and Maths or relevant experience.
• Welsh & English skills.
• Customer service experience.
• Positive, flexible attitude and commitment to learning.

Why work for Team Ceredigion?

• Flexible working where possible.
• Excellent training and development.
• Generous leave and Local Government pension.
• Staff wellbeing support and discounts.
• Inclusive culture that values bilingualism.
  

Job Description and Person Specification

Team Ceredigion Information Pack

For further information please contact: Joy Lake – joy.lake@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.