About the role

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

We are looking to recruit a Housing Assistant – Housing Register to join our Housing Service.

To be responsible for the administration of the Common Housing Register, including advice to housing applicants and assessment of housing applications in accordance with Policy and Legislation.

To ensure the efficient running of the housing register including nominations procedure as required.

On a day to day basis you will:   

• Investigate and assess applications to enable delivery of housing service duties, in accordance with policy and legislation under the guidance of the Senior Housing Officer.
• Provide advice and assistance to the public within area of work.
• Communicate professionally and empathetically with the public keeping them up to date on progress and giving further advice.
• Work in conjunction with other areas of the housing service to enable an integrated and efficient service.

We are looking to recruit an individual:

• Self-motivated and self-disciplined.
• Ability to apply analytical skills to assess approaches, gather information and make determinations.
• A commitment to implementing the policies, aims and objectives of the council.
• A strong commitment to providing a service to the public.
• Good IT skills.
• A demonstrable commitment to customer care alongside a friendly and helpful disposition.
• Ability to hold confidential information.
• Good communication skills.

In addition to the above, we require an individual with a degree of fluency in the Welsh language.   A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.

In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme.  More information about our wide-range of employee benefits can be found here.  In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but also your development in order that you can progress your career with us. 

Job Description and Person Specification

Team Ceredigion Information Pack

Should you require any further information about this role please contact: Cerys Purches-Phillips, cerys.purches-phillips@ceredigion.gov.uk.

Note: We reserve the right to extend the application closing date.